Returns & Refunds
Your satisfaction is our priority. Learn about our hassle-free returns process.
Return Policy
30-Day Easy Returns
If you're not completely satisfied with your purchase, you can return it within 30 days of delivery for a full refund or exchange.
What Can Be Returned?
- All personalized and customized items (unused condition)
- Photo gifts that are damaged or defective
- Items with manufacturing defects
- Items ordered by mistake
What Cannot Be Returned?
- Items used or damaged due to customer mishandling
- Items returned after 30 days of delivery
- Items without original packaging
- Clearance or final sale items
Return Eligibility
To be eligible for return, the item must:
- Be in original, unused condition
- Have all original packaging and accessories
- Include the original receipt/proof of purchase
- Be returned within 30 days of delivery
How to Return an Item
Initiate Return
Log into your account and go to 'Orders'. Click 'Return' on the item you wish to return.
Select Reason
Choose the reason for return from the provided options and provide any additional details.
Get Return Label
We'll provide a prepaid shipping label via email. Print it and attach it to your package.
Ship the Item
Drop the package at any courier pickup point or arrange home pickup with the courier.
Track Return
Use the tracking number to monitor your return shipment. We'll inspect the item upon receipt.
Receive Refund
Once verified, we'll process your refund within 5-7 business days to your original payment method.
Refund Timeline
Note: Refund timelines begin from the date your return is received at our warehouse. Bank processing times may add 1-2 additional days.
Exchanges
Prefer to exchange your item instead of returning it? We offer hassle-free exchanges within 30 days of delivery.
- Choose a different item of equal or greater value
- Pay the difference if selecting a pricier item
- Free shipping on exchange items
Defective Items
Manufacturing Defects
If your item has a manufacturing defect, we'll replace it free of charge regardless of when you purchased it.
Please provide clear photos of the defect and contact our support team immediately.
Report DefectQuestions?
Our support team is here to help with any questions about returns, refunds, or exchanges.
Contact Support